Not fit for purpose

I live in Ashford and travel to Maidstone for work. What should be a relatively easy commute takes so much longer when Brock is on, especially impacting the time on the a20, which I must drive on to get home seeing as junction 8 is not a joining roundabout (the traffic to junction 7 has always been a nightmare and isn't worth battling through to get to the m20). It is most ridiculous though, that I have been late to work on multiple occasions because of Brock. When something breaks down, it is chaos. It once took me an hour and a half to drive 3 miles because of a stationary lorry. And then you have the lorries who are clearly unsafe for the road, driving at 10mph because something has gone wrong, but because they keep driving rather than await recovery, so the traffic just gets longer and longer. Being stuck behind one of these has made my 35 minute journey become over an hour. Having two lanes with no hard should just isn't a solution. I only moved to Ashford in April, and I can't say there has been more than a fortnight where I haven't had some sort of significant delay from the contraflow.