How does Operation Brock impact you?
Consultation has concluded.
Cllr David Burton, Leader of Maidstone Borough Council:
“The implementation of Operation Brock causes significant disruption to residents and businesses of Maidstone. We know that it is needed as part of the current plan to manage the volume of both freight and tourist traffic using the Port of Dover and Eurotunnel when queues build up. This can occur for a variety of reasons. The number of occasions when Op Brock is in place and the impact for our community, businesses and people travelling to and around the borough are unacceptable. This situation cannot be allowed to continue.
We need your help to build the case for change. So we want to hear from you about the impacts that you experience when Op Brock is in place – for your personal lives and working lives – so that we can build a picture of environmental, social and economic impacts.
Operation Brock is not a long term or permanent solution for the border control issues. We cannot tolerate this becoming the “new normal”.
So we also need to look at alterative solutions. We would also like to hear your views on this.
My personal view is that there needs to be sufficient off road lorry parking in the vicinity of the ports and this would help manage some occasions with high freight and tourist traffic queues. I know that others suggest a scheme to hold vehicles further up country and I will not rule this out although there would be operational challenges to how this would work and be enforced. Technology has enabled us to work productively throughout the pandemic in many walks of life – technology could also offers solutions to these challenges.
We want Maidstone to be a Borough that works for everyone, with residents and local businesses at the heart of our decision making and would really like to hear from you about how this disruption has impacted on your lives and ideas for alternative ways forward, so that I can take this evidence to Government to demand action to prevent this from going on forever."
How can you get involved?
1. Experiences - Share your experiences of Operation Brock. We want to know more how Operation Brock impacts on you, your life, your local area or your business. Tell us about your experiences (below). We encourage you to comment on the posts left by other residents whose experiences you may share.
2. Ideas - Tell us your ideas about what can be done to improve the effect Operation Brock has on you, your life, your local area or your business when it is in operation.
3. Impact - Take part in our quick poll (on the right) to tell us what level of impact Operation Brock has had on you.
4. Location - Use our map to show us where in the borough you've experienced issues due to Operation Brock.
What Next
We will be gathering this information up until 2 October 2022, this timeframe may be extended based on the response or to gather further information and feedback.
Cllr David Burton, Leader of Maidstone Borough Council:
“The implementation of Operation Brock causes significant disruption to residents and businesses of Maidstone. We know that it is needed as part of the current plan to manage the volume of both freight and tourist traffic using the Port of Dover and Eurotunnel when queues build up. This can occur for a variety of reasons. The number of occasions when Op Brock is in place and the impact for our community, businesses and people travelling to and around the borough are unacceptable. This situation cannot be allowed to continue.
We need your help to build the case for change. So we want to hear from you about the impacts that you experience when Op Brock is in place – for your personal lives and working lives – so that we can build a picture of environmental, social and economic impacts.
Operation Brock is not a long term or permanent solution for the border control issues. We cannot tolerate this becoming the “new normal”.
So we also need to look at alterative solutions. We would also like to hear your views on this.
My personal view is that there needs to be sufficient off road lorry parking in the vicinity of the ports and this would help manage some occasions with high freight and tourist traffic queues. I know that others suggest a scheme to hold vehicles further up country and I will not rule this out although there would be operational challenges to how this would work and be enforced. Technology has enabled us to work productively throughout the pandemic in many walks of life – technology could also offers solutions to these challenges.
We want Maidstone to be a Borough that works for everyone, with residents and local businesses at the heart of our decision making and would really like to hear from you about how this disruption has impacted on your lives and ideas for alternative ways forward, so that I can take this evidence to Government to demand action to prevent this from going on forever."
How can you get involved?
1. Experiences - Share your experiences of Operation Brock. We want to know more how Operation Brock impacts on you, your life, your local area or your business. Tell us about your experiences (below). We encourage you to comment on the posts left by other residents whose experiences you may share.
2. Ideas - Tell us your ideas about what can be done to improve the effect Operation Brock has on you, your life, your local area or your business when it is in operation.
3. Impact - Take part in our quick poll (on the right) to tell us what level of impact Operation Brock has had on you.
4. Location - Use our map to show us where in the borough you've experienced issues due to Operation Brock.
What Next
We will be gathering this information up until 2 October 2022, this timeframe may be extended based on the response or to gather further information and feedback.
Tell about your experiences of Operation Brock
We want to hear about your experiences of Operation Brock and understand the impact it has on your life.
Share your story
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Brock does not work
by scw73, over 3 years agoThe bottom line is Operation Brock is not a solution to address the issues which arise through our ports in Dover and Folkestone. Harrietsham like the many others villages through which traffic is diverted has been impacted all summer. Me and my family on many occasions had to cancel our plans due to the volume of traffic on the A20 and local roads. It has been unsafe for our children to use the pavements to meet friends, walk to the shops or even attempt to cross the A20 to get to the bus stop to travel into town with the... Continue reading
The bottom line is Operation Brock is not a solution to address the issues which arise through our ports in Dover and Folkestone. Harrietsham like the many others villages through which traffic is diverted has been impacted all summer. Me and my family on many occasions had to cancel our plans due to the volume of traffic on the A20 and local roads. It has been unsafe for our children to use the pavements to meet friends, walk to the shops or even attempt to cross the A20 to get to the bus stop to travel into town with the constant slow of cars and HGV's speeding through Harrietsham. Although Harrietsham has the A20 running through it so some traffic noise is expected, over the summer the increase in noise levels and I suspect pollution levels as a result of Op Brock has been unbearable.
The organisation of the system is shameful. There are very basic things which for Kent county council and national highways should have considered and monitored throughout.
- Poor signage - causing traffic to be in the wrong lanes with so many near misses and some accidents at Jn8 coast bound as well as traffic which should be taking the M20 forced to then take the A20.
- Joining at Jn8 - traffic not able to rejoin coast bound at Jn8 again forcing increased traffic along the A20 as no-one will travel back up to Jn7 to re-join.
- Lack of controls for HGVs - nothing preventing HGV's, specifically foreign drivers exiting coast bound at Jn8 and traveling along the A20 to avoid Brock. Yes we heard about a handful of fines but that does no equate to the 1000's of lorries we have all experienced traveling along the A20 throughout the day and night over the whole summer.
- Lack of speed controls along the A20 - At times the A20 was at a standstill, but at other times traffic was speeding through Harrietsham as HGV's and cars had absolute no regard for speed limits, the unsafe and dangerous conditions created for pedestrians and increased traffic noise as a result.
- Navigation systems not showing correct information - with such a major traffic measure being put in place there needs to be coordination with companies providing navigation data to stop traffic just being redirected along the A20 and follow the measure being put in place as well as ensuring the data remains up to date. As an example Google Maps was showing the M20 closed to all coast bound traffic from Jn8 when it was open taking me 3 attempts to get Google to correct it.
Even with more consideration, better planning and coordination with Op Brock, it still does not work as a long term measure for port disruption and delays especially when we see the new EU laws coming into force in 2023 with fingerprint/biometric data being required at the ports.
What we need is a long term strategy to deal with the port challenges and volume of traffic. There has to be multiple lorry parks built not only in the areas near ports but outside and further up towards the M25 where HGV traffic can be somehow filtered to closer locations to prevent the build up which ultimately impacts local villages like Harrietsham along the A20 as well as those residents in Dover and Folkestone. This needs to be done BEFORE next summer - we cannot have a repeat of this again, it is unfair on Kent and its residents.
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Misery of Op Brock
by H, over 3 years agoI live beside the A20 in Harrietsham & experienced a miserable summer with a lack of sleep, increased pollution and being unable to venture out in my car on numerous occasions due to the volume of traffic and foreign lorries using the A20. As a result, the rds are in a terrible state and have become even noisier due to lorries driving over the bumps etc. When Op Brock is in place, it is not safe for my children to walk to meet friends or to the shop as the majority of motorists have little regard for the speed limit... Continue reading
I live beside the A20 in Harrietsham & experienced a miserable summer with a lack of sleep, increased pollution and being unable to venture out in my car on numerous occasions due to the volume of traffic and foreign lorries using the A20. As a result, the rds are in a terrible state and have become even noisier due to lorries driving over the bumps etc. When Op Brock is in place, it is not safe for my children to walk to meet friends or to the shop as the majority of motorists have little regard for the speed limit. I have also witnessed several near misses on the M20 where the signage has confused drivers.
It is a ridiculous solution to close a motorway to park lorries and an even more bizarre decision to keep the junction 8 slip rd closed when the traffic is flowing!! Please find a workable solution before summer 2023.
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BROCK from a retired person's view
by Pam lockwood, over 3 years agoBeing retired and a resident in Harrietsham, whene Op Brock is in force it is horrendous when junc 8 off M20 has ALL LANES CLOSED...I collect my grand daughter from her school in Paddock Wood on Fridays taking her home on Sundays....to drive to her school fine,35minutes but seeing the other side of motorway completely blocked with traffic at a slow pace all the way back to junc 5 is demoralising as my return journey is obviously going to take hours....and after all traffic on way home finally leaves m20 and proceeds on A20 to sit in traffic hardly moving,bumper... Continue readingBeing retired and a resident in Harrietsham, whene Op Brock is in force it is horrendous when junc 8 off M20 has ALL LANES CLOSED...I collect my grand daughter from her school in Paddock Wood on Fridays taking her home on Sundays....to drive to her school fine,35minutes but seeing the other side of motorway completely blocked with traffic at a slow pace all the way back to junc 5 is demoralising as my return journey is obviously going to take hours....and after all traffic on way home finally leaves m20 and proceeds on A20 to sit in traffic hardly moving,bumper to bumper when A20 to Harrietsham is 1mile the journey from A20 to Harrietsham has taken over 1 Hour....just sitting surrounded by huge lorries trying to find a short cut through Harrietsham and Lenham which are quiet villages....to actually go out anywhere when OP Brock is enforced is so dismal because the journey home knowing the backlog of traffic on A20 is daunting and tiring....And any other roads to bypass M20 are also blocked...I have sat in my car coming off at junc 7 to Bearsted and sat in a traffic queue on the roundabout by Vinters Crematorium with no where to go,and police cars stuck too with their sirens going yet no cars can get out of the way....and I have looked at the vans and cars full of very tired workers who have been at work all day and now have to sit in queues for hours....accidents happen because drivers get tired....Operation Brock is not working,and seems to be inforce at any time. -
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Ruined summer
by Shel, over 3 years agoSpent most of this year travelling out of Kent during the long, hot summer because of the queues on the M20. What is the point of living in an area where we can enjoy the coast when we can't travel there? So much money lost from the Kent economy because of this stupid idea. Who in their right mind thinks it is ok to shut off motorway lanes to park lorries???? Absolutely bonkers! My heart goes out to the lorry drivers stuck there with no facilities - inhumane and we should be ashamed to treat hard-working hauliers like that. Goodness... Continue reading
Spent most of this year travelling out of Kent during the long, hot summer because of the queues on the M20. What is the point of living in an area where we can enjoy the coast when we can't travel there? So much money lost from the Kent economy because of this stupid idea. Who in their right mind thinks it is ok to shut off motorway lanes to park lorries???? Absolutely bonkers! My heart goes out to the lorry drivers stuck there with no facilities - inhumane and we should be ashamed to treat hard-working hauliers like that. Goodness knows what our continental friends think about it! It causes congestion, frustration, pollution and rubbish - where's the economic benefit in any of that?
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Brock - a huge, expensive failure
by Catherine , over 3 years agoI live along the A20 in Hollingbourne with the M20 running behind my property. We had to endure months of inconvenience and overnight noise whilst Highways altered the hard shoulder, turning it into a running lane and to store the barrier. They moved the running traffic closer to our houses increasing the noise and vibrations. Then we have the noise of instating Brock then again when it is stood down. Traffic is diverted onto the A20 causing gridlock and making it impossible to access our properties. HGV’s jumping the queue also use the A20 adding further to the gridlock. The... Continue readingI live along the A20 in Hollingbourne with the M20 running behind my property. We had to endure months of inconvenience and overnight noise whilst Highways altered the hard shoulder, turning it into a running lane and to store the barrier. They moved the running traffic closer to our houses increasing the noise and vibrations. Then we have the noise of instating Brock then again when it is stood down. Traffic is diverted onto the A20 causing gridlock and making it impossible to access our properties. HGV’s jumping the queue also use the A20 adding further to the gridlock. The speed limit along the A20 is 60mph and the parallel M20 is reduced to 50mph during Brock. A quick trip to the local shop can take an hour. There are NO crossing points for pedestrians along the A20 in Hollingbourne making use of a car necessary. Brock is a hugely expensive failure as it has not served its purpose at keeping the traffic flowing, Christmas 2020, it’s first proper test showed what a failure it is as all non freight traffic was diverted onto the A20 and the motorway was used as a lorry park. The residents of Hollingbourne and the nearby villages have been sacrificed to keep the roads in Dover clear. The increased incident of accidents during Brock need investigation and the figures published, I know there are many more because 1) I hear them 2) The A20 becomes impassable as the motorway is closed and traffic diverted. Now Highways have decided that the moveable barrier would be better stored at the central reservation and we have many more months of noise and disruption overnight. There are no traffic officers on duty when Brock is in force other than on the motorway, the J8 roundabout and the roundabout just after the exit on the A20 are always blocked making access to the villages of Hollingbourne and Leeds difficult. -
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Constant procession of vehicles on the A.20 outside my property
by Peter, over 3 years agoLiving in a property next to the A20 when Operation Brock is in use or being set up is a Nightmare, the constant procession of traffic quite often in both directions makes it extremely difficult to get in and out of my driveway and you quite often have to wait for many minutes before anyone will stop to let you drive in or out. Crossing the road near my property is also very dangerous as no one wants to stop for you. Better control needs to be put in place prevent heavy commercial vehicles and others from using the A20... Continue readingLiving in a property next to the A20 when Operation Brock is in use or being set up is a Nightmare, the constant procession of traffic quite often in both directions makes it extremely difficult to get in and out of my driveway and you quite often have to wait for many minutes before anyone will stop to let you drive in or out. Crossing the road near my property is also very dangerous as no one wants to stop for you. Better control needs to be put in place prevent heavy commercial vehicles and others from using the A20 unless they need to for deliver or collect goods off the A20 itself. There are far too many vehicles using this road in an attempt to avoid the M20. -
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Unsustainable and Dangerous!
by LAJ, over 3 years agoThe turn-off onto the A20 at Junction 8 of the M20 has been made confusing and dangerous. The A20 is awash with mostly foreign HGV vehicles trying to dodge the M20 carpark! This is causing damage to an already overused road which, no doubt, the local taxpayer will have to cough up funds to repair. There has been absolutely no communication between local authorities and the people in charge of Operation Brock. This is illustrated by the sheer madness of starting roadworks in Charing on the A20 cut- through. These roadworks started at the exact time when traffic was bound... Continue readingThe turn-off onto the A20 at Junction 8 of the M20 has been made confusing and dangerous. The A20 is awash with mostly foreign HGV vehicles trying to dodge the M20 carpark! This is causing damage to an already overused road which, no doubt, the local taxpayer will have to cough up funds to repair. There has been absolutely no communication between local authorities and the people in charge of Operation Brock. This is illustrated by the sheer madness of starting roadworks in Charing on the A20 cut- through. These roadworks started at the exact time when traffic was bound to be its worst during school summer holidays. And, if like me, you want to cross the A20 near Lenham to get up to the North Downs to walk, you are taking your life into your own hands (literally). The speed limit is meant to be 50 but there are too few signs saying this and, as a result, traffic thunders along the road here at terrifying speeds. There should be a speed limit of 40 or 30 as there is in Harrietsham. And there should be police enforcement of some kind, both ticketing HGV users who illegally use the road, and ticketing people who speed. The road simply won't continue to withstand the pressure it is under and people will be killed. And don't even get me started on the ridiculous plan to build 5000 new homes in Lenham (NOT Lenham Heath. Let's be realistic and be clear about where these houses are planned for). To be honest, at the moment, I may as well buy a house on the M20. It would be safer and quieter!! THIS CANNOT GO ON!!! -
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Brock
by Robin, over 3 years agoOperation Brock has ruined our county. When Brock is in operation Maidstone and surrounding areas becomes no go on the roads.HGVs can be found trying to dodge the gridlock and are ruining our already poorly maintained roads. The area resembles an open air rubbish tip and a public lavatory. Why have the Government not explored developing for example Ramsgate or Sheerness or even further afield as ports and this would at least give Dover some relief.Operation Brock has ruined our county. When Brock is in operation Maidstone and surrounding areas becomes no go on the roads.HGVs can be found trying to dodge the gridlock and are ruining our already poorly maintained roads. The area resembles an open air rubbish tip and a public lavatory. Why have the Government not explored developing for example Ramsgate or Sheerness or even further afield as ports and this would at least give Dover some relief. -
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Mr Adrian Marchant
by Adrian , over 3 years agoIt is a complete farce & a huge inconvenience to all motorists trying to get to Ashford & coastal towns.Being a regular user of the M20 in that area I cannot see why so much of it has to be sectioned off for
“Operation Calamity” when it could be dealt with closer to the ports on the last few miles of the motorway.It is a complete farce & a huge inconvenience to all motorists trying to get to Ashford & coastal towns.Being a regular user of the M20 in that area I cannot see why so much of it has to be sectioned off for
“Operation Calamity” when it could be dealt with closer to the ports on the last few miles of the motorway. -
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Lorries everywhere
by Lorraine, over 3 years agoBrock has altered the lives of all of us who live and work in kenti live in Maidstone but teach in Medway and as a school we know brock means we have to change our plans at short notice if there’s an accident on either motorway
there is no country lane I don’t know now to avoid the m20 but it’s the lorries parked up anywhere that they fancy that is dangerous and unsightly , from bluebell hill to on vinters estate
we were told excess lorries couldn’t come into the county but the first days of summer holidays... Continue reading
Brock has altered the lives of all of us who live and work in kenti live in Maidstone but teach in Medway and as a school we know brock means we have to change our plans at short notice if there’s an accident on either motorway
there is no country lane I don’t know now to avoid the m20 but it’s the lorries parked up anywhere that they fancy that is dangerous and unsightly , from bluebell hill to on vinters estate
we were told excess lorries couldn’t come into the county but the first days of summer holidays proved that doesn’t happen
Results
A total of 366 people took part in the quick poll, which asked: ‘What impact has Operation Brock had on your life’. More than nine in ten respondents said that Operation Brock had negatively impacted their lives.
A full summary of the results of the consultation can be viewed here.
What is Operation Brock?
Operation Brock is the traffic management system in Kent, put in place when there is cross-channel disruption.
Operation Brock occurs on the M20 between junctions 8 (Hollingbourne) and 9 (Ashford). The default operation is that all EU-bound freight must use the coastbound carriageway, where it may be held, whilst the London-bound carriageway has a contraflow with two-way traffic for all other vehicles.
If Operation Brock exceeds capacity (around 2,000 HGVs), the coastbound carriageway and the coastbound contraflow may be used to hold EU-bound HGVs. The M20 is closed from junction 8 to 9 to all other traffic, which is diverted to use the A20. In this over-capacity situation, the M20 between junctions 10A (Sevington) and 11 (Stanford) may also be closed and used to hold EU-bound HGVs, with the A20 becoming the diversion for all other traffic.
Quick Polls
Consultation has concluded.
Project Status
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Open
How does Operation Brock impact you? has finished this stageThis consultation is open for contributions.
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Under Review
How does Operation Brock impact you? has finished this stageContributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
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Final report
How does Operation Brock impact you? is currently at this stageThe final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
Contact
For queries or questions relating to this consultation please email: consultation@maidstone.gov.uk