FAQs

The survey is being conducted by Maidstone Borough Council.

The survey is being conducted online and by post with residents of Maidstone Borough.

Residents of Maidstone Borough aged 18 years and over.

The survey asks residents about their opinions and perceptions of various topics related to the Maidstone area and Maidstone Borough Council.

The survey is being run to capture the views of Maidstone residents about the Council, the community and the local area. This research will help inform the Council in its decision making and its plans for improving local and community services.

The survey should take no longer than 15 minutes. It may take slightly longer if residents wish to provide more detail in their answers.

Every resident who completes the survey can enter into a prize draw to be in with a chance of winning one of the following prizes: 

• Family tickets to cheer on Maidstone United FC
• A spellbinding show at the Hazlitt Theatre Pantomime
• A fun day out for all the family at Kent Life
• Bowling like a movie star at Hollywood Bowl

Winners will be selected at random when the survey has finished. You can take part in the survey and not enter into the prize draw if you wish.

All participants who enter the prize draw are eligible for a 7-day gym pass at Maidstone Leisure Centre. An email containing a link will be sent out to those that have opted in once the survey has closed. 

Click here to read the Prize Draw Terms & Conditions

Maidstone Borough Council’s Corporate Insight Team will analyse the survey responses and provide a report to key service areas and Elected Members. Research findings will be reported in a way that is aggregate and anonymous so that responses cannot be linked to any one person.

A mailing of 6,100 surveys is being sent to a random sample of households across the Borough throughout September. 

No, the survey is entirely voluntary and people can opt out at any time (even if halfway through). However, taking the time to complete the survey will help the Council to better understand the views of its residents and what improvements might be needed in the future.

There is information about the survey on the Maidstone Borough Council website, our engagement platform Lets Talk, and social media channels.

Local Parish Councils and community groups have been informed about the survey and Officers will be attending events across the Borough during the consultation period.

The Council has an electronic mailing list with the email addresses of people who have requested to be kept informed about any Council consultations. Those on this list can request to be removed at any time. 

The random sample for the postal survey has been obtained from the list of properties registered to pay Council Tax, this sample does not include named individuals.  

Contact details are optional and are only requested for the specific purposes of opting into the prize draw and requests to be added to the electronic mailing list for consultations.

Any information gathered will be processed in line with the latest data protection legislation. All data is process in accordance with our Privacy Notice which explains how we handle your data.

If you have received a postal survey and lost the envelope, please use the following freepost address to send us your response: 

RRXT-HRHX-LKAS

Policy & Information

Maidstone Borough Council

Maidstone House

King Street

Maidstone

Kent

ME15 6JQ

Information about the Council's budgets and spending can be found on our website: https://maidstone.gov.uk/home/primary-services/council-and-democracy/additional-areas/budgets-and-spending