FAQs

The survey is being conducted by Maidstone Borough Council.

The survey is being conducted online and by post with residents of Maidstone Borough.

Residents of Maidstone Borough aged 18 years and over.

The survey is about asking residents their opinions and perceptions about various topics related to the Maidstone Borough area and Maidstone Council.

The survey is being run to capture the views of Maidstone Borough residents about the Council, the community and the local area. This research will help inform the Council in its decision making and its plans for improving local and community services.

The survey should not take more than 15 minutes, however sometimes it can take a bit longer if residents wish to provide more details about their answers.

Every resident who completes the survey can enter into a prize draw to be in with a chance of winning one of the following prizes: 

• £250 shopping vouchers
• A night of escapism at ODEON Luxe Cinema and delicious meal at Love Food @ Lockmeadow
• A thrilling family day out Mote Park Outdoor Adventure 
• A fun day out for all the family at Kent Life 

Winners will be selected at random when the survey has finished. You can take part in the survey and not enter into the prize draw if you want.

All participants who enter the prize draw are eligible for a 7-day gym pass at Maidstone Leisure Centre. An email containing a link, to those that have opted in will be sent once the survey has closed. 

Maidstone Council’s Corporate Insight Team will analyse the survey information and provide a report to Key service areas and Elected members . Research findings will be reported in an aggregate and anonymous way so that no one person’s responses can be linked to them.

A mailing of 6,100 is being sent to a random sample of households in the borough during July. 

No, the survey is entirely voluntary. People can opt out at any time (even if halfway through). However, taking the time to complete the survey will help the Council to better understand the views of its residents and what improvements might be needed in the future.

There is information about the survey on the Maidstone Borough Council website www.Maidstone.gov.uk, our engagement platform https://LetsTalkMaidstone.uk.engagementhq.com/resident-survey-2022-2 and social media channels.

Local Parish Councils and community groups have been informed of the survey and Officers will be attending events during the consultation around the borough. 

The council has an electronic mailing list with the email address of people who have requested to be kept informed about any Council consultations. Those on this list can request to be removed from it at any time. 

The random sample for the postal survey has been obtained from the list of properties registered to pay Council Tax, this sample does not include named individuals.  

Contact details are optional and are only requested for the specific purposes of opting into the prize draw and requests to be added to the electronic mailing list for consultations. information gathered will be processed in line with the latest data protection legislation. All data is process in accordance with our Privacy Notice which explains how we handle your data.

If you have received a postal survey and lost the envelope, please use the following freepost address to send us your response: 

RRXT-HRHX-LKAS

Policy & Information

Maidstone Borough Council

Maidstone House

King Street

Maidstone

Kent

ME15 6JQ