How does Operation Brock impact you?

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Consultation has concluded.

View of M20 during Operation Brock

Cllr David Burton, Leader of Maidstone Borough Council:

“The implementation of Operation Brock causes significant disruption to residents and businesses of Maidstone. We know that it is needed as part of the current plan to manage the volume of both freight and tourist traffic using the Port of Dover and Eurotunnel when queues build up. This can occur for a variety of reasons. The number of occasions when Op Brock is in place and the impact for our community, businesses and people travelling to and around the borough are unacceptable. This situation cannot be allowed to continue.

We need your help to build the case for change. So we want to hear from you about the impacts that you experience when Op Brock is in place – for your personal lives and working lives – so that we can build a picture of environmental, social and economic impacts.

Operation Brock is not a long term or permanent solution for the border control issues. We cannot tolerate this becoming the “new normal”.

So we also need to look at alterative solutions. We would also like to hear your views on this.

My personal view is that there needs to be sufficient off road lorry parking in the vicinity of the ports and this would help manage some occasions with high freight and tourist traffic queues. I know that others suggest a scheme to hold vehicles further up country and I will not rule this out although there would be operational challenges to how this would work and be enforced. Technology has enabled us to work productively throughout the pandemic in many walks of life – technology could also offers solutions to these challenges.

We want Maidstone to be a Borough that works for everyone, with residents and local businesses at the heart of our decision making and would really like to hear from you about how this disruption has impacted on your lives and ideas for alternative ways forward, so that I can take this evidence to Government to demand action to prevent this from going on forever."

How can you get involved?

1. Experiences - Share your experiences of Operation Brock. We want to know more how Operation Brock impacts on you, your life, your local area or your business. Tell us about your experiences (below). We encourage you to comment on the posts left by other residents whose experiences you may share.

2. Ideas - Tell us your ideas about what can be done to improve the effect Operation Brock has on you, your life, your local area or your business when it is in operation.

3. Impact - Take part in our quick poll (on the right) to tell us what level of impact Operation Brock has had on you.

4. Location - Use our map to show us where in the borough you've experienced issues due to Operation Brock.

What Next

We will be gathering this information up until 2 October 2022, this timeframe may be extended based on the response or to gather further information and feedback.

Cllr David Burton, Leader of Maidstone Borough Council:

“The implementation of Operation Brock causes significant disruption to residents and businesses of Maidstone. We know that it is needed as part of the current plan to manage the volume of both freight and tourist traffic using the Port of Dover and Eurotunnel when queues build up. This can occur for a variety of reasons. The number of occasions when Op Brock is in place and the impact for our community, businesses and people travelling to and around the borough are unacceptable. This situation cannot be allowed to continue.

We need your help to build the case for change. So we want to hear from you about the impacts that you experience when Op Brock is in place – for your personal lives and working lives – so that we can build a picture of environmental, social and economic impacts.

Operation Brock is not a long term or permanent solution for the border control issues. We cannot tolerate this becoming the “new normal”.

So we also need to look at alterative solutions. We would also like to hear your views on this.

My personal view is that there needs to be sufficient off road lorry parking in the vicinity of the ports and this would help manage some occasions with high freight and tourist traffic queues. I know that others suggest a scheme to hold vehicles further up country and I will not rule this out although there would be operational challenges to how this would work and be enforced. Technology has enabled us to work productively throughout the pandemic in many walks of life – technology could also offers solutions to these challenges.

We want Maidstone to be a Borough that works for everyone, with residents and local businesses at the heart of our decision making and would really like to hear from you about how this disruption has impacted on your lives and ideas for alternative ways forward, so that I can take this evidence to Government to demand action to prevent this from going on forever."

How can you get involved?

1. Experiences - Share your experiences of Operation Brock. We want to know more how Operation Brock impacts on you, your life, your local area or your business. Tell us about your experiences (below). We encourage you to comment on the posts left by other residents whose experiences you may share.

2. Ideas - Tell us your ideas about what can be done to improve the effect Operation Brock has on you, your life, your local area or your business when it is in operation.

3. Impact - Take part in our quick poll (on the right) to tell us what level of impact Operation Brock has had on you.

4. Location - Use our map to show us where in the borough you've experienced issues due to Operation Brock.

What Next

We will be gathering this information up until 2 October 2022, this timeframe may be extended based on the response or to gather further information and feedback.

Tell about your experiences of Operation Brock

We want to hear about your experiences of Operation Brock and understand the impact it has on your life. 

Share your story

Thank you for sharing your story with us.
CLOSED: This discussion has concluded.

  • Share Pointless and dangerous on Facebook Share Pointless and dangerous on Twitter Share Pointless and dangerous on Linkedin Email Pointless and dangerous link

    Pointless and dangerous

    by AD, over 2 years ago
    Last Sunday around 10.00 at night taking my daughter to Ashford. There was very little traffic. At the point where operation Brock started the motorway went to a single lane and 30mph speed limit. All the traffic condensed into a slow moving queue. No apparent reason for this, misleading signage ('CHECKPOINT AHEAD'). No where to stop for a rest or if there was a breakdown. Was between two lorries the whole way. Just awful.
  • Share Childcare nightmare on Facebook Share Childcare nightmare on Twitter Share Childcare nightmare on Linkedin Email Childcare nightmare link

    Childcare nightmare

    by Serena, over 2 years ago
    My parents live in Ashford, I live in a Bearsted. It seemed simple that they would help with childcare when we moved here 10years ago.

    Concern Brock there are constant, near daily accidents in the m20, especially northbound from the coast. Daily there are delays in the alternative route a20.
    we’ve had to cut back on the childcare as the stress and unreliability of the not knowing how long a simple 20 minute journey will take- frequently over an hour.

    The congestion locally is terrible. Living in our village we have lorries, trucks trying to get through small village roads... Continue reading

  • Share Noise , Traffic & Total Inconvenience on Facebook Share Noise , Traffic & Total Inconvenience on Twitter Share Noise , Traffic & Total Inconvenience on Linkedin Email Noise , Traffic & Total Inconvenience link

    Noise , Traffic & Total Inconvenience

    by Rob , over 2 years ago
    When Brock is in place, we notice a massive increase in traffic right past our house.


    Cars avoiding the M20, Lorries doing the same or local lorries forced off the motorway. The extra traffic causes so much noise, as well as pollution and the thunder of lorries shakes the house (new cracks have appeared).

    On top of that, it affects my commute across Maidstone. I don't go on the M20 but invariably Brock pushes traffic onto all the other roads around town, making traffic a nightmare at times.

    And then, when you'd like to pop to the coast in the... Continue reading

  • Share Op Brock - Kents Unfair Burden on Facebook Share Op Brock - Kents Unfair Burden on Twitter Share Op Brock - Kents Unfair Burden on Linkedin Email Op Brock - Kents Unfair Burden link

    Op Brock - Kents Unfair Burden

    by Jason.Reilly, over 2 years ago
    Op Brock has been a disaster for my work, health, and family life.


    The constant delays Brock is causing mean I have had to extend my journey times to ensure I am on time for work and appointments. Although the delays are erratic I have to try and be as consistent as possible so it is my time that is sacrificed.

    Because of Brock I have canceled, delayed, or have not been able to attend numerous appointments, connected to some health issues I have, not to mention other things like dental appointments.

    My family life has been affected most directly... Continue reading

  • Share The whole village was isolated on Facebook Share The whole village was isolated on Twitter Share The whole village was isolated on Linkedin Email The whole village was isolated link

    The whole village was isolated

    by Paul, over 2 years ago
    When the M20 is closed and turned into a car park the A20 stops moving and becomes a permanent queue of traffic from junction 8 to Lenham which results in Hollingbourne being cut of from from the rest of the county. This is exacerbated by Eyhorne street becoming an alternative route from and too Sittingbourne by traffic trying to avoid the log jam on the A249. We have not had an ederley resident die yet because of the inability to reach medical and emergency services but it is only a matter of time.
  • Share Turned the town into a car park on Facebook Share Turned the town into a car park on Twitter Share Turned the town into a car park on Linkedin Email Turned the town into a car park link

    Turned the town into a car park

    by Laura, over 2 years ago
    The town and outer lying villages are already hugely struggling with the huge amount of house and commercial building going on with no improvement to road infrastructure, add to this operation brock where the motorway is turned into a giant car park instead of a motorway that is designed to ease traffic on already overwhelmed A and B roads it brings absolute gridlock. I live on the A20 and have experienced huge tailbacks and delays just to go out to get food shopping and then attempt to get back to my house. Those in Harrietsham and Lenham are experiencing worse... Continue reading
  • Share Impossible backlog on tiny country lanes causing accidents, damage to property and huge delays on Facebook Share Impossible backlog on tiny country lanes causing accidents, damage to property and huge delays on Twitter Share Impossible backlog on tiny country lanes causing accidents, damage to property and huge delays on Linkedin Email Impossible backlog on tiny country lanes causing accidents, damage to property and huge delays link

    Impossible backlog on tiny country lanes causing accidents, damage to property and huge delays

    by Local rural resident, over 2 years ago
    We live on a very very small rural cul-de-sac between Maidstone and Headcorn. Operation Brock begins at the junction we leave to come off main roads (near Leeds castle) onto the single track lanes to get home - there are no alternative routes and the roads are only wide enough for one car. We have started getting lorries, caravans, trucks and all sorts trying to bypass the motorway by coming via the lanes, their sat Nav doesn't tell you it's not suitable and there are no signs saying max load. We have been stuck on those lanes more and more... Continue reading
  • Share Stuck on 10 mtr road for 50 mins. on Facebook Share Stuck on 10 mtr road for 50 mins. on Twitter Share Stuck on 10 mtr road for 50 mins. on Linkedin Email Stuck on 10 mtr road for 50 mins. link

    Stuck on 10 mtr road for 50 mins.

    by Yo, over 2 years ago
    We were caught out on the roundabout to Leeds on the M20. We were 10 meters away from going on the roundabout, but were stuck for 50 mins. It was not only awful for us, but those poor truckers had to sit another couple of hours in the heat.


    On top of that, some very unsocial drivers thought it necessary to drive up the left security lane and then got stuck and forced themselves in front of others that had been patiently waiting. That bit of road needs to be controlled and people need to be fined!

    This is just... Continue reading

  • Share Was meant to be temporary on Facebook Share Was meant to be temporary on Twitter Share Was meant to be temporary on Linkedin Email Was meant to be temporary link

    Was meant to be temporary

    by D Merritt, over 2 years ago

    This "temporary" solution has now become a permanent fixture on the motorway causing traffic jams, increasing pollution, increasing travel times, damages peoples work life balance, can be easily be seen as a cash trap for to charge people going slightly over 50 on a motorway and is clear to see by locals and the country that it is not fit for purpose.

    I like many others have been caught in huge delays due to traffic jams as there is no hard should for broken down vehicles, this easily turns what used to be a 25 min commute into and 90... Continue reading

  • Share Living nightmare on Facebook Share Living nightmare on Twitter Share Living nightmare on Linkedin Email Living nightmare link

    Living nightmare

    by Shaz, over 2 years ago
    I live on the A20 in Bearsted and when brock is in place it makes life here in Maidstone awful. The amount of traffic that Speeds down this road increases, both day and during the night. Trying to go anywhere locally normally means sitting in traffic jams. Visiting family in Ashford is impossible as again your in a traffic jam. Brock certainly impacts a lot of roads in Maidstone when it is in place, congestion is just dreadful. Even though I don’t use the buses this must impact on the 10x that travels from Ashford. Lots of HGV‘s try to... Continue reading